Most commonly asked questions are answered here.
Feel free to email us at email@example.com with any other questions.
CAN I START MY JOURNEY ON ANY DATE I WANT?
CAN I ADD AS MANY DAYS TO MY JOURNEY AS I WANT?
ARE TRANSFERS BETWEEN TRAIN STATIONS AND HOTELS ALWAYS INCLUDED?
Yes, unless your hotel is within walking distance.
I DON’T KNOW WHERE TO GO – HELP ME OUT, PLEASE?
Have a look at the Inspiration section in the top menu bar.
HOW LONG ARE THE TRAIN JOURNEYS?
Comfortably short, and never more than four hours, except for Venice-Rome which is a little longer. But we think it’s worth it!
WHEN DO I RECEIVE MY EXACT TRAIN DEPARTURE TIMES?
Around 6 weeks before your starting date you will receive your complete itinerary, including any vouchers. We call this your Travel Book.
WHERE DO I FIND MY SAVED AND BOOKED JOURNEYS?
When logged-in, click on My Saved Journeys in the upper right corner.
HOW DO I PURCHASE A SAVED JOURNEY?
Pull up your list of saved journeys, then click the Book/Edit button. This will take you through the payment process.
WHAT IF I CHANGE MY MIND AFTER PURCHASE?
Cancellation more than 60 days before departure:
The cancellation fee will be the amount you’ve paid, typically your deposit.
Cancellation from 60 to 30 days before departure:
The cancellation fee is 50% of your total price, except when your deposit for whatever reason has been higher than 50%, which will then be the cancellation fee.
Cancellation within 30 days of departure:
The cancellation fee is 100% of your total price.
See our full Terms and Conditions here: https://silver-tray.co.uk/privacy-policy/
WHAT HOTELS HAVE YOU PICKED FOR ME?
All our hotels are centrally located with a customer satisfaction score of Good, Very Good or Excellent on TrustYou MetaReview, the world’s largest guest review platform.
IT’S A LONG TIME BEFORE I TRAVEL – IS MY PAYMENT SECURE?
Yes. Silver Tray is backed and guaranteed by The Travel Guarantee Fund of Denmark, with reg. no 3142. See more at www.rejsegarantifonden.dk/english
WHAT HAPPENS IF I MISS A TRAIN?
We always include a transfer between your hotel and the train station – our driver will ensure that you get there in time.
CAN I CHANGE MY JOURNEY ONCE IT’S BOOKED?
We’ll do anything we can to accommodate your wishes, however there may be additional charges.