Most commonly asked questions are answered here.Feel free to email us at firstname.lastname@example.org with any other questions. CAN I START MY JOURNEY ON ANY DATE I WANT?Yes, and any day of the week – as long as it’s at least two months from the time of booking. CAN I ADD AS MANY DAYS TO MY JOURNEY AS I WANT?Yes ARE TRANSFERS BETWEEN TRAIN STATIONS AND HOTELS ALWAYS INCLUDED?Yes, unless your hotel is within walking distance. I DON’T KNOW WHERE TO GO – HELP ME OUT, PLEASE?Have a look at “All Our Journeys” in the top menu bar. HOW LONG ARE THE TRAIN JOURNEYS?Comfortably short, and never more than four hours, except for Vienna-Venice which is a little longer. But we think it’s worth it! WHEN DO I RECEIVE MY EXACT TRAIN DEPARTURE TIMES?Around 6 weeks before your starting date you will receive your complete itinerary, including any vouchers. We call this your Travel Book. WHERE DO I FIND MY SAVED AND BOOKED JOURNEYS?When logged-in, click on My Saved Journeys in the upper right corner. HOW DO I PURCHASE A SAVED JOURNEY?Pull up your list of saved journeys, then click the Book/Edit button. This will take you through the payment process. WHAT IF I CHANGE MY MIND AFTER PURCHASE?Cancellation more than 60 days before departure:The cancellation fee will be the amount you’ve paid, typically your deposit.Cancellation from 60 to 30 days before departure:The cancellation fee is 50% of your total price, except when your deposit for whatever reason has been higher than 50%, which will then be the cancellation fee.Cancellation within 30 days of departure: The cancellation fee is 100% of your total price.See our full Terms and Conditions here: https://silver-tray.co.uk/terms-conditions/ WHAT HOTELS HAVE YOU PICKED FOR ME?All our hotels are centrally located boutique hotels with a customer satisfaction score of Good, Very Good or Excellent on TrustYou MetaReview, the world’s largest guest review platform. IT’S A LONG TIME BEFORE I TRAVEL – IS MY PAYMENT SECURE?Yes. Silver Tray is backed and guaranteed by The Travel Guarantee Fund of Denmark, with reg. no 3142. See more at www.rejsegarantifonden.dk/english WHAT HAPPENS IF I MISS A TRAIN?We always include a transfer between your hotel and the train station – our driver will ensure that you get there in time. CAN I CHANGE MY JOURNEY ONCE IT’S BOOKED?We’ll do anything we can to accommodate your wishes, however there may be additional charges.